www.citizensenergygroup.com/Login - Guide to Pay Citizens Gas Bill Online

About Citizens Gas Bill Pay :

In 1887, Indianapolis civil leaders started a natural gas company, called Public Charitable Trust. It was started mainly for the benefit of the customers and the community. This trust is nowadays known as the Citizens Energy Group. They offer natural gas, thermal energy, water, and wastewater services. They serve more than 800,000 residential and business customers throughout the Indianapolis areas. They serve their customers with unparalleled excellence and integrity.

How to Pay Citizens Gas Bill :

Several payment options are available to pay your Citizens Gas bill. You can choose to follow any payment options mentioned below to pay your bill:

Pay Citizens Gas Bill by Online Payment :

Make payment for the Citizens Gas bill online. But if you are first time paying your utility bill, then you have to complete the registration process. To register your Citizens Gas account, you can visit the official website. If you already completed the registration process, then follow these simple steps:

You need to go to this link www.citizensenergygroup.com/Login.
Then, on the provided field, input the username and password.
After providing your log-in details, you need to select the Login button.

Then, follow the steps further to make your utility bill payment.

Pay Citizens Gas Bill by One Time Payment :

You can make a one-time payment for your Citizens Gas bill from your bank account. It will not save your banking details for further use. You can pay without login into your account. You have to use your account number and the service address number to make payment. Simply follow the instructions as instructed below to complete your bill payment:

Simply click on this link www.citizensenergygroup.com/One-Time-EasyPay.
Provide your account number and service address number in the provided field.
After that, you have to select the Continue button to proceed further.
Then, simply follow the on-screen instructions to make the payment.

Pay Citizens Gas Bill by AutoPay :

Through AutoPay, you can easily pay your utility bill. The AutoPay program allows the customers to make their payments automatically from the bank account or credit card. With AutoPay, you will never miss a monthly bill payment. It will save you time and provide you the peace of mind. To enroll for AutoPay, you have to follow these steps as mentioned below:

You have to visit this link citizensenergygroup.com/My-Account/Login.
Then, on the provided field, enter your username and password.
After providing your login credentials, you need to click on the Login button.
Once you logged into your account, you have to look for the AutoPay option.
Then, follow the steps further to set up your AutoPay program.

Also Read : Make a Payment for Oklahoma Natural Gas Bill Online

Pay Citizens Gas Bill in Phone :

You can also pay your Citizens Gas bill over your phone. To make the payment you have to dial (317) 924-3310 from your phone. You have to follow the automated call service to make the payment. You can make the payment from your savings account or checking account, credit, or debit cards. You will require your account number and banking details to complete your payment. After calling on this number, you just have to follow the automated call service. The payment over the phone service is completely free.

Pay Citizens Gas Bill by Mail :

You can simply pay your Citizens Gas bill through the mail service. You have to send your money order or personal check by mail to Citizens Gas. As the mail takes time, so make sure that you have enough time left to make the payment. Please remember to include your Citizens Gas account number on your personal check or money order. You have to send your payment stub to the address below:

Citizens Energy Group
P.O. Box 7056
Indianapolis, IN 46207-7056

Pay Citizens Gas Bill in Person :

Citizens Gas accepts the payment in person. You can make payment in person. The 24 hours payment terminals are located at 21st and Meridian street. You can make payment in form of cash. To find out your nearest Citizens Gas payment locations, you need to follow these steps below:

You need to click on this link www.citizensenergygroup.com/My-Home/Billing-Payments/Payment-Locations.
Provide your zip code on the first field.
Choose the radius around you from the drop-down menu.
Then, choose the payments accepted and payment posting.
After providing your address, you need to select the Search option.
Then, follow the steps further to find your nearest Citizens Gas payment locations.

How the Penalty Fees Work :

Citizens Gas charges several fees monthly and non-recurring basis. These are the following fees that you have to pay:

Late Payment Fee: For the first $3, you have to pay 10% and if your amount is above $3, then you have to pay 3%.

There are some other charges, including:

Returned Payment Fee.
Security Deposit.
Disconnection Fee.
Reconnect Fee.
Administration Fee for handing delinquent account.

Things to Do If You Can’t Pay the Bill :

If you are having a problem paying your bill, you can contact the customer service department. They offer several payment assistance programs for customers who are having a problem paying the bill. These are the assistance program you can apply for:

State Assistance Programs: Any qualified low-income customers can apply for this program.
Warm Heart Warm Home: It allows the customers to purchase a gift card and donate it to others who are in need.
LIHEAP: This federal program is available for low-income customers. If you are a qualified low-income customer then you can apply for this program. It can help you with your heating or cooling expenses.

Citizens Gas Phone Number :

If you still have some problem paying your Citizens Gas bill, you can contact the customer service department. The customer service is available at:

Customer Service: (317) 924-3311

Business Contact Center: (317) 927-4328

Crisis Hotline: (317) 927-4798

Available Hours:

Mon to Fri: 7:00am – 7:00pm

Sat: 9:00am – 1:00pm

Corporate Office:

Citizens Energy Group
2020 North Meridian St.
Indianapolis, IN 46202

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